Reference

Terms and Conditions That Govern Your Account

Every account on masterslot99 operates under these terms — covering how you access the lobby, how your wallet transactions via DANA, OVO, and GoPay are processed, and what we both agree to when you use our services.

Account Access RulesWallet & Payment TermsDANA · OVO · GoPayAccount Security PolicyDispute Resolution

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

masterslot99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and masterslot99 when you register, log in, or carry out any transaction on this platform. They apply to every session — whether you are topping up via DANA, requesting a withdrawal to your OVO wallet, or accessing the lobby

1
through a mobile browser in Yogyakarta. By continuing to use your account, you confirm that you have read and accepted these terms in full. We may update these terms when our services change or when applicable regulations require it. When we do, we will notify you
2
through your registered account contact before the changes take effect. Continued use of your account after that notice counts as acceptance. If any part of these terms conflicts with local law in your jurisdiction, the locally applicable rule takes precedence — we do not override it.
3
These terms do not create an employment, partnership, or agency relationship between you and us. They govern the service relationship only. For questions about a specific clause, our account support team is reachable through the contact paths listed in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team handles policy questions directly. Reach us through live chat, email, or your account message centre — we aim to respond to terms-related queries within one business day.

Live Chat Support Open the chat widget from your account dashboard to ask about any clause in these terms. Available around the clock for account holders with verified e-wallets.

Email Enquiries Send detailed terms or policy questions to our support address. Include your account ID and the specific clause you are asking about so we can respond accurately.

Account Message Centre Log in and use the internal message centre to submit a formal terms query. Responses are tracked and stored in your account history for your reference.

ACCOUNT PROTECTION

How We Protect Your Account Under These Terms

Our obligations under these terms go beyond access rules — they include how we store your data, secure your wallet connections, and handle any request you make to update or close your account. Here is what we commit to on each of those fronts.

Data Handling Account data you provide — including your registered DANA, OVO, or GoPay details — is stored with encryption and used only for the purposes described in these terms. We do not sell or share it with unaffiliated third parties.

Cookie and Session Policy We use session cookies to keep your account active during a lobby visit and preference cookies to remember your wallet choice. You can manage cookie settings from your browser at any time without losing your account.

Account Security Practices Login to your account uses an OTP verification step sent to your registered contact. If you suspect unauthorised access, contact support immediately — we can suspend wallet transactions while we investigate.

Data Retention and Deletion We retain account records for as long as your account is active and for the period required by applicable regulations after closure. To request deletion of your data, submit a written request through the account message centre.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your wallet, and how to act on either.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is governed by these terms. The payment provider's own terms also apply alongside ours for those transactions.

We notify you via your registered account contact before any update takes effect. Continuing to use your account after that notice means you accept the revised terms. You can always request a copy of the current version through support.

Yes. Submit a data access request through the account message centre with your account ID. We will respond within the timeframe required by applicable local regulations in your eligible region.

Contact our support team via live chat or email and reference the specific clause you are disputing. We review each case individually and aim to respond within one business day.

The core terms are the same across all supported regions. Where local law in a specific area affects eligibility or access — for example in Denpasar or elsewhere — the locally applicable rule takes precedence as stated in the terms.

Submit a closure request through the account message centre. Any remaining wallet balance linked to DANA, OVO, or GoPay will be processed for withdrawal before the account is closed, subject to standard verification steps.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Protect Your Account Under These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 What happens if masterslot99 updates these terms?

03 Can I request a copy of the data masterslot99 holds on my account?

04 What should I do if I disagree with how a term has been applied to my account?

05 Are these terms different for players in different regions of Indonesia?

06 How do I close my account and what happens to my wallet balance?

Related pages